Question 1

How long does shipping take?

Accepted Answer

Orders process within 3–5 business days, then ship with tracking. Delivery time depends on the carrier and destination.

Question 2

Is shipping free?

Accepted Answer

Yes — standard shipping is free on orders over $150. Orders under $150 ship at a flat rate shown at checkout.

Question 3

Where do you ship?

Accepted Answer

We currently ship to United States and Canada. International customers are responsible for any duties or import taxes.

Question 4

How do Y NOT? pieces fit?

Accepted Answer

Most tops are cut boxy and oversized with dropped shoulders, and sizing is unisex. Each product page has a Sizing section with fit notes for that piece.

Question 5

Can I return or exchange something?

Accepted Answer

Unworn, unwashed items in original condition can be returned within 14 days of delivery unless marked final sale. See the Refund Policy for details.

Question 6

Do you have a discount for first orders?

Accepted Answer

Yes — use code ILOVEYOU10 for 10% off your first order. In your cart, tap "Have a discount code?", enter the code and the email you'll check out with, and the discount is applied at checkout. It's one use per email, for first orders only, and can't be combined with other codes.

Question 7

What payment methods do you accept?

Accepted Answer

Checkout is powered by Stripe and accepts major credit and debit cards (Visa, Mastercard, American Express, Discover), plus Apple Pay, Google Pay, and Link where your device and browser support them.

Question 8

Is checkout secure?

Accepted Answer

Yes. Payments are handled on Stripe's secure checkout — Y NOT? never sees or stores your full card details.

Question 9

Why does my washed or dyed piece look slightly different from the photo?

Accepted Answer

Garment-washed, sun-faded, and ombré pieces are dyed individually, so fading and tone vary slightly from piece to piece. That's part of the character.

FAQ